Returns & Exchanges

At Lens Diary UK, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for all unopened and sealed contact lens products. Please ensure all packaging remains in its original condition to qualify for a full refund or exchange.

Return Process

• 1.
  Check Eligibility

  Verify that your items are unopened, the box seals are intact, and it is within 30 days of your delivery date.

• 2.
  Contact Support

  Email our customer care team with your order number and reason for return to receive your unique Return Authorization code.

• 3.
  Secure Packaging

  Place the items in a protective bubble mailer or box to prevent damage during transit and include your return slip inside.

• 4.
  Ship and Track

  Send your package via a tracked postal service to our UK warehouse and retain your proof of postage until your refund is processed.